Platform · Journey Automation
Your customer lifecycle, on autopilot.
Not rigid if-this-then-that rules. AI analyzes context, intent, and timing to decide the next best action — branching dynamically and executing across channels the instant a trigger fires.
10
pre-built journeys
Real-time
execution
No-code
visual builder
24/7
always running
Engine capabilities
Every follow-up coordinated by AI using your service rules, business knowledge, and guardrails.
Visual journey builder
Drag, drop, and connect steps on a no-code canvas — or describe the journey in plain English and let AI assemble it
Goal-based triggers
Journeys start on real events — form submitted, call missed, appointment booked, proposal viewed — the moment they happen
Branching & conditions
Split paths on intent score, engagement, channel, or any signal so no two customers follow the exact same route
Multi-channel steps
A single journey can text, email, call, message on WhatsApp, book a slot, or assign a task — all in sequence
AI next-best-action
AI weighs context, history, and timing to choose the most effective next step instead of firing a fixed rule
Wait & delay steps
Pause for hours or days, or wait for a reply, so follow-ups land at the right moment — never too soon, never too late
Re-engagement journeys
Detect cold leads, no-shows, and inactive customers and bring them back with timed, personalized nudges
Per-journey analytics
Track entries, conversions, and drop-off at every step, and let the engine learn what works to optimize future runs
Testing & validation
Dry-run and validate every journey before activation so it works perfectly the first time — no surprises in production
Build your own
Visual journey builder
Build custom journeys with the drag-and-drop builder, or describe the workflow in plain English and let AI assemble it for you. Custom journey building is included on UltraFlow and Enterprise.
- No code required — drag, drop, and connect to build complex workflows
- AI prompt builder turns a plain-English description into a working journey
- Multi-channel actions run across SMS, email, voice, web chat, and social in one journey
- Testing & validation lets you verify journeys before activation
- Aria may answer, resolve, follow up, qualify, book, prepare a quote, route, request approval, or escalate — which action it takes depends on your automation mode, permissions, consent, configuration, connected channels, integrations, plan availability, and the customer’s own intent
Example journey flow
Live · running1
Trigger
Form submitted
2
AI
Qualify intent
3
Condition
High intent?
4
Action
Book appointment
5
Wait
24 hours
6
Action
Send reminder
Ready-made
10 pre-built journeys, ready when you are
Activate them from the journey gallery and they start working — included journeys vary by plan, and UltraFlow unlocks the full set plus the custom builder.
New lead → qualification → booking
AI captures the lead, qualifies intent, scores based on signals, and books high-intent prospects instantly.
Missed-call recovery
Detects missed calls, sends an SMS within seconds, and can trigger an AI outbound call to recover the lead.
No-show recovery
Re-engages customers who missed appointments with smart follow-ups and rebooking offers.
Review & survey collection
Post-appointment flow that sends thank-you messages, review requests, and surveys automatically.
Cold-lead revival
Re-activates leads that went cold using AI-timed nudges and personalized re-engagement messages.
Retention & re-engagement
Identifies inactive customers and brings them back with incentives, reminders, and offers.
Proposal creation & assignment
Generates proposals, assigns team members for review, and tracks proposal status automatically.
Proposal send & acceptance tracking
Sends proposals, tracks opens and views, follows up on declines, and triggers the next steps.
Abandoned-form recovery
Detects partial form submissions and follows up via SMS or email to recover abandoned leads.
Post-purchase onboarding
Delivers onboarding content, upsell offers, and retention touchpoints after the sale closes.
HOW IT WORKS
How a journey runs · 4 steps
1
Trigger event
A journey starts when something happens — form submitted, call missed, appointment booked.
2
AI analysis
AI evaluates context, customer data, past behavior, and intent to choose the best next action.
3
Action execution
Sends SMS, makes a call, emails, books a slot, or assigns a task — across channels, in real time.
4
Continuous optimization
The journey adapts to responses and learns what works to optimize future runs automatically.
Acts across every channel
A journey can reach customers wherever they are — Aria executes each step on the right channel automatically.
SMSEmailWhatsAppVoiceWeb chatInstagramFacebook
Acts across your whole stack
Build your own with the no-code visual builder, or describe it in plain English and let AI assemble it.
SMS
Email
Voice
WhatsApp
Web Chat
Calendar
CRM
Tasks
Put your customer journey on autopilot.
Start with pre-built journeys, or build your own on UltraFlow with the no-code builder — included journeys vary by plan.