Build reputation, retain customers.
AI asks every customer for a review at the right moment, alerts your team the moment someone is unhappy, runs NPS and CSAT surveys, and revives inactive customers with personalized win-back campaigns — all on autopilot.
Everything a reputation manager does. Automated.
Everyone gets asked. Problems also get solved privately.
Every request includes a quick rating, and every customer gets the same one-tap link to Google or Facebook — we never filter who gets asked by what they scored, because that is review gating. Aria reads the rating to decide something else: when it is low, she opens a private thread with your team so the experience gets put right too.
- AI sends the request once the service is genuinely complete
- Every customer reaches the same public review page in one tap
- The ask is never filtered by the score — no review gating
- Negative feedback also opens a support ticket automatically
- Gentle SMS + email follow-ups if no review after 48 hours
A multi-touch sequence that brings dormant customers back
AI orchestrates a personalized cadence across email, SMS, and voice — escalating the offer until the customer re-books.
Detect to win back · 4 steps
Reach customers wherever they already talk to you — Aria asks, follows up, and routes everywhere.
Your own review volume, survey scores and win-back results, tracked in your dashboard as they happen.
Every customer is asked at the right moment, and your review count and average rating are tracked over time.
Continuous NPS, CSAT and CES surveys surface issues early, with results scored and trended for you.
Re-engagement campaigns reactivate dormant customers, and the revenue they bring back is attributed to the campaign.
Reviews everywhere it matters
Send every customer to the platforms that grow your reputation; handle unhappy replies privately as well.
Build your reputation and retain more customers.
Automate reviews, surveys, and re-engagement to turn one-time customers into repeat revenue.